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After sale service
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- Region sales and support facilities are located in Huanan area , Huadong area ,Northest area and Northwest area.
- 24-hour telephone for customer service.
- 24 hours a day for technical support.
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After sale service agreement
1. Deliver goods and fixing
1) Jt sales service ensure deliver the goods to buyers in time and safety.
2) Buyer had better arrange 1-2 personnel responsible to receive the goods.
3) According the delivery list ,Both sides should check the equipment is well and then buyer will sign on waybill after confirm it
4) JT Customer service clerk should ahead apprize the relative demand specification of gas ,electricity and exhaust to buyer so available them to prepare it.
5) Buyer should tell JT the detail fixing position and available for fixing .
6) If not their permit JT customer service clerk can’t move all wiring in factory but . Should assist them install air and powder supply to proper socket.
2. Adjustment equipment
1) JT should ahead inform buyer to prepare the relative materials about adjusting equipmentSuch as PCB ,solder paste and solder bar .
2) Buyer should inform JT the detail demand of craftwork parameter such as temperature curve and available JT fixing.
3. Training
1) The content of training:
¢Ù Equipment operation and daily maintenance means
¢Ú Set up Process parameter and master process production.
¢Û Work theory ,electronic theory and structure to equipment .
2£®Training objective:
training factory’s technician can operate the equipment independently and own the ability of maintenance .
3£®Training place:
In JT or factory ( agreement between both sides)
4£®Training time:
After equipment fixing ,JT will train some relative person receive technicaltraining.
4. Check and accept
According contract and some technical agreement ,factory will check and accept equipment in 30 days .If they have not do it that mean the equipment automatically check by factory.
5. Maintain
1) Jt has 24-hour customer service. if factory want any support in any time they can call hot telephone ;0755-27508393 or 0755+27509397
2) Maintenance period begin after check and receive equipment
6. Following conditions is not list the range of maintenance
1> Customer’s incorrect operation that results damage
2> Factory exchange some attachment of equipment without JT permit.
3> Use the replace parts that is not JT qualified supplier support
4> Out force ,fire earthquake and some suddenness results damage.
3) JT will appoint specialist to maintain in 4 hours if the customer in GUANDONG feedback machine has malfunction.
4) WARRANTY: 2 years(components supplied free for all non-contrived malfunction within 2 years)
5) Maintenance : if the machine is out of warranty JT will still maintain but only receive the cost of parts and some fees of maintenance .AS for the parts list and price please See attached file.
6) After the machine sale ,JT from time to time through telephone or visit factory to learn more about the state of using machine
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